Shipping & Fulfillment
Updated March 2, 2024
QUESTIONS BEFORE PLACING AN ORDER
Q: Where are you located?
A: We are based in Chattanooga, Tennessee.
Q: What is your current production time?
A: New orders are usually shipped within 4-5 business days. This does not include weekends or holidays. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive. We currently use USPS or UPS for shipping.
Q: What is your refund policy?
A: ALL SALES ARE FINAL.
However, in the event of the following, refunds are issued to the original form of payment used on an order.
The order is canceled by Rise & Align
One or more of your items sold out since your order was placed
The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 30 calendar days from the date of delivery. Please email weriseandalign@gmail.com with your order number, a description of your issue, and a picture of the item.
Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
Q: I changed my mind. Can I cancel my order?
A: We create all items on demand. For this reason, canceling may not always be an option. We will evaluate cancellations on a case-by-case basis.
If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its original, unopened package. If the original packaging has been opened, the return will not be accepted. Please email weriseandalign@gmail.com for assistance.
Q: Do you offer exchanges?
A: No, we do not accept exchanges.
Q: Do you offer rush delivery options?
A: We do not currently offer the option to rush an order. We process orders in the order they are received.
Q: Can you remove the price when shipping the order for a gift?
A: If the order is a gift please send an email to weriseandalign@gmail.com before placing the order.
QUESTIONS WHILE WAITING FOR AN ORDER TO SHIP
Q: Where is my order confirmation email?
A: The confirmation email is sent immediately. If you don’t see it in your inbox or spam folder, your email address may have been spelled incorrectly. Please email weriseandalign@gmail.com with the name on your order & order number if you have it.
Q: I forgot to add my discount code. Can you apply my discount code to my existing order?
A: If your order has already been processed and shipped, we cannot make any changes to your order. Please email weriseandalign@gmail.com with your order number and discount code, and we will advise if we can apply the discount.
Q: When will my order ship?
A: Once your order is placed, it’s usually shipped within 4-5 business days. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive.
QUESTIONS ONCE MY ORDER HAS SHIPPED
Q: My order appears stuck in “pre-shipment.” What should I do?
A: Orders are usually dropped at the shipping company Monday - Friday. If your order is still in “pre-shipment” for more than 3 business days, please email weriseandalign@gmail.com with your order number and issue.
Q: My order appears stuck “in transit.” What should I do?
A: If your order’s tracking does not update for 2 weeks after being received by the carrier, please email weriseandalign@gmail.com with your order number.
Q: I only received part of my order. Where is the rest of my order?
A: Depending on your order, you may receive multiple mail pieces. All stickers & some tank tops ship from Chattanooga, TN. Other tank tops, t-shirts, & leggings ship independently from a third-party print shop. If you are missing an item, please email weriseandalign@gmail.com with your order number and issue.
Q: The tracking information shows delivered, but I have not received it. What should I do?
A: Occasionally, the shipping company will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email weriseandaling@gmail.com with your order number, issue, and mailing address.
Q: My order was returned to the sender. What should I do?
A: If the shipping company returns your order due to an incorrect address, we will issue a refund (minus the shipping expense) or reship the item. A $6.95 reshipping fee will apply to all reshipments. If the unit number was missing, the reshipping fee would apply.
Q: I entered the wrong address at checkout. Can you reship my order to my correct address at no charge to me?
A: No. We are not responsible for incorrect addresses entered at checkout. We will not reship orders that were incorrectly addressed.
Q: I have an issue with my order. How long do I have to report an issue?
A. You must contact us with your issue within 30 calendar days of the tracking delivery date. Support will not be provided for orders delivered more than 30 calendar days ago.